Occupational Certificate:
Credit or loan officer
OFFERED AT THESE CAMPUSES
About this programme
Typical learners include people who are already working within the Credit and/or Loans environment and those who wish to enter the field.A qualified learner will be able to:
- Promote and sell credit products.
- Process credit applications.
- Provide customer services.
Collaboration with relevant stakeholders:
- Credit / Loan Officers.
- Finance Lenders / Credit / Loan Institutions Skills Development Providers.
- Financial Services Regulators.
A qualified learner will demonstrate the following key attributes:
- Sense of urgency.
- Adaptability.
- Team player.
- Critical.
- Practically orientated.
- Customer-focused.
- Culturally sensitive.
Minimum Admission requirements
NQF Level 3
CAREER opportunities
A qualified workforce in the Credit and Loans sector contributes to the efficient allocation of financial resources, driving economic growth and innovation. By ensuring that credit is extended to creditworthy applicants, they support business development and job creation, which are essential for economic vitality. Furthermore, their ability to manage consumer relationships and respond to enquiries, fosters consumer confidence in financial systems, ultimately leading to a more stable and dynamic economy.
This qualification provides opportunities for horizontal, vertical and diagonal articulation options.
Horizontal Articulation:
- Horizontal articulation possibilities within the sub-framework will expire in December 2025.
- National Certificate: Vocational, NQF Level 4.
Vertical Articulation:
- Higher Occupational Certificate: Business Banking Officer, NQF Level 5.
Diagonal Articulation:
- Higher Certificate in Banking, NQF Level 5.
Duration
- Duration: 12 months (1 year)
Course content
This qualification is made up of the following compulsory Knowledge and Practical Skill modules:
Knowledge Modules
- Overview of The Credit Industry.
- Prospecting in the Credit Cycle.
- Management of Credit Portfolios.
- Security at Lending Institutions.
- Customer Service and Problem-Solving.
- Credit Application Process for an Individual.
- Credit Application Process for Business Entities.
Practical Skill Modules
- Promote and Sell Credit and Value- Added Products to Consumers.
- Provide Services to Consumers and Resolve Queries and Complaints.
- Process Credit Applications from Consumers.
Work Experience Modules
- Processes Related to Promoting and Selling Credit Products.
- Processes Related to Consumer Queries and Complaints.
- Processes Related to Providing Consumer Service.
- Processes to Engage with Consumers and Process Loan Applications.
Business Studies
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