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POPIA

Complaint Process

Any person may submit a complaint to the Regulator in the prescribed manner and form alleging interference with the protection of the personal information of a data subject.

  1. A requester or third party may only submit a complaint to the Regulator after that requester or third party has exhausted the internal appeal procedure against a decision of the Information Officer of a public body or head of private body.
  2. Should you feel that your personal information has been violated, a complaint to the Regulator must be made in writing.
  3. Should for any reason and circumstance the person wishing to lodge a complaint is not able to do so in writing, the Regulator must give reasonable assistance to the person.
  4. Complete the prescribed POPIA form 5 downloadable from www.inforegulator.org.za and send it to POPIAComplaints@inforegulator.org.za
  5. The Regulator must as soon as reasonably practicably advise the complainant and the responsible party to whom the complaint relates of the course of action that the Regulator will take.
  6. The Regulator may on its own initiative commence an investigation into the interference with the protection of the personal information.

POPIA Form 5 – Information Regulator (inforegulator.org.za)