Any person may submit a complaint to the Regulator in the prescribed manner and form alleging interference with the protection of the personal information of a data subject.
- A requester or third party may only submit a complaint to the Regulator after that requester or third party has exhausted the internal appeal procedure against a decision of the Information Officer of a public body or head of private body.
- Should you feel that your personal information has been violated, a complaint to the Regulator must be made in writing.
- Should for any reason and circumstance the person wishing to lodge a complaint is not able to do so in writing, the Regulator must give reasonable assistance to the person.
- Complete the prescribed POPIA form 5 downloadable from www.inforegulator.org.za and send it to POPIAComplaints@inforegulator.org.za
- The Regulator must as soon as reasonably practicably advise the complainant and the responsible party to whom the complaint relates of the course of action that the Regulator will take.
- The Regulator may on its own initiative commence an investigation into the interference with the protection of the personal information.
POPIA Form 5 – Information Regulator (inforegulator.org.za)