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False Bay College Business Studies

National Certificate:
Wholesale and Retail: help desk NQF Level 2

National Certificate:
Wholesale and Retail: help desk
NQF Level 2


Mitchells Plain Campus
Full Time Studies

Programme is run subject to funding availability.

About this Programme

About this programme

The National Certificate: Wholesale and Retail Operations: Help Desk, addresses skills and competencies for enabling entry-level employment and positions.

The qualifying student will be able to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as:

  • Operations
  • Administration
  • Customer service
  • Help desk operations
Admission requirements

Minimum Admission Requirements

Subject to funding

  • Grade 9 or GETC*: Adult Basic Education and Training NQF Level 1: Wholesale and Retail.
  • It is assumed that students accessing this qualification are competent in Communication at NQF Level 1 and Mathematical Literacy at NQF Level 1.

You will be asked to attend an assessment and interview.

* General Education and Training Certificate

Career Opportunities

CAREER opportunities

After successful completion of this qualification students will be equipped for a role in:

  • Customer service in a wholesale or retail environment
  • Help desk assistance in a wholesale or retail environment
  • Data Maintenance on a computerised system


This is a 1-year (12 months) full-time course.

Course Content

Course content

Unit Standards (Compulsory)



Complete basic business calculations Level 2 5
Define the core concepts of the wholesale and retail environment Level 2 10
Interact with customers Level 2 8

Fundamentals Unit Standards (Compulsory)



Access and use information from texts Level 2 5
Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life-related problems Level 2 3
Demonstrate understanding of rational
and irrational numbers and number systems
Level 2 3
Identify, describe, compare, classify, explore shape and motion in 2 and 3-dimensional shapes in different contexts Level 2 3
Maintain and adapt oral/signed communication Level 2 5
Use language and communication in
occupational learning programmes
Level 2 5
Use mathematics to investigate and monitor the financial aspects of personal and community life Level 2 2
Work with a range of patterns and functions and solve problems Level 2 5
Write/present for a defined context Level 2 5

Elective Unit Standards (Compulsory)



Handle help desk queries Level 2 12
Input data received onto appropriate computer packages within a contact centre Level 2 12
Resolve customer queries/complaints Level 2 8
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Business Studies