National Certificate:
Wholesale and Retail: help desk NQF Level 2
National Certificate:
Wholesale and Retail: help desk
NQF Level 2
Programme is run subject to funding availability.
About this programme
The National Certificate: Wholesale and Retail Operations: Help Desk, addresses skills and competencies for enabling entry-level employment and positions.
The qualifying student will be able to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as:
- Operations
- Administration
- Customer service
- Help desk operations
Minimum Admission Requirements
Subject to funding
- Grade 9 or GETC*: Adult Basic Education and Training NQF Level 1: Wholesale and Retail.
- It is assumed that students accessing this qualification are competent in Communication at NQF Level 1 and Mathematical Literacy at NQF Level 1.
You will be asked to attend an assessment and interview.
* General Education and Training Certificate
CAREER opportunities
After successful completion of this qualification students will be equipped for a role in:
- Customer service in a wholesale or retail environment
- Help desk assistance in a wholesale or retail environment
- Data Maintenance on a computerised system
Duration
This is a 1-year (12 months) full-time course.
Course content
Unit Standards (Compulsory)
NQF LEVEL |
CREDITS |
|
Complete basic business calculations | Level 2 | 5 |
Define the core concepts of the wholesale and retail environment | Level 2 | 10 |
Interact with customers | Level 2 | 8 |
Fundamentals Unit Standards (Compulsory)
NQF LEVEL |
CREDITS |
|
Access and use information from texts | Level 2 | 5 |
Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life-related problems | Level 2 | 3 |
Demonstrate understanding of rational and irrational numbers and number systems |
Level 2 | 3 |
Identify, describe, compare, classify, explore shape and motion in 2 and 3-dimensional shapes in different contexts | Level 2 | 3 |
Maintain and adapt oral/signed communication | Level 2 | 5 |
Use language and communication in occupational learning programmes |
Level 2 | 5 |
Use mathematics to investigate and monitor the financial aspects of personal and community life | Level 2 | 2 |
Work with a range of patterns and functions and solve problems | Level 2 | 5 |
Write/present for a defined context | Level 2 | 5 |
Elective Unit Standards (Compulsory)
NQF LEVEL |
CREDITS |
|
Handle help desk queries | Level 2 | 12 |
Input data received onto appropriate computer packages within a contact centre | Level 2 | 12 |
Resolve customer queries/complaints | Level 2 | 8 |