Occupational Certificate:
Management Assistant
OFFERED AT THESE CAMPUSES
About this programme
The qualification provides an opportunity for the learner to acquire a range of skills to be able to coordinate the activities of the organisation and provide professional administrative and secretarial support to managers, either as part of a team or individually. They also coordinate activities of assigned personnel and provide current and updated relevant information to the manager as support for upcoming meetings.
The Management assistant can also function as a Senior or Executive secretary, depending on experience and is the gatekeeper who promotes the professional image of the manager and the organisation. The management assistant also needs to be able to manage special projects using resources given according to good governance procedures.
The qualified learner will be actively engaged in becoming a well-rounded, multi-skilled person, prepared for further, more specific study and a number of alternative career choices within the secretarial or personal assistant field.
A qualified learner will be able to:
- Plan, organise and support department meetings and workshops
- Apply appropriate personal and interpersonal skills to a range of situations to facilitate the smooth relations between internal and external stakeholders according to organisational standards
- Apply basic knowledge of relevant administration governance, policies and procedures to manage resources effectively in the organisation.
- Plan, administer and provide support services to a special project within an organisation
- Promote professional documentation by utilising effective and accurate information processing and research skills to enhance the professional image of the organisation or industry
Minimum Admission Requirements
NQF Level 4 (Grade 12) qualification with Communication
Qualification on completion
The qualification allows possibilities for both horizontal and vertical articulation.
Horizontal Articulation:
- Occupational Certificate: Office Administrator, NQF Level 5
- Occupational Certificate Conference and Events Organiser, NQF Level 5
- Certificate: Executive Secretarial Studies, NQF Level 5 (SAQA ID: 57204)
- Certificate: Executive Secretarial, NQF Level 5 (SAQA ID: 57871)
- Certificate: Executive Secretarial Studies, NQF Level 5 (SAQA ID: 36085)
- Certificate: Executive Secretarial Studies, NQF Level 5 (SAQA ID: 36137)
- Certificate: Executive Secretarial Studies, NQF Level 5 (SAQA ID: 58693)
- Certificate: Executive Secretarial Studies NQF Level 5 (SAQA ID: 36112)
Vertical Articulation:
- Diploma in Conveyancing Secretary, NQF Level 6 (SAQA ID: 15536)
- Diploma: Professional Secretary, NQF Level 6 (SAQA ID: 21073)
- Higher Diploma in Legal Secretary, NQF Level 6 (SAQA ID: 15539
- Diploma in Office Support and Secretarial Studies, NQF Level 6 (SAQA ID: 6067)
- National Diploma in Office Management and Technology, NQF Level 6 (SAQA ID: 2252)
CAREER opportunities
The management assistant can also function as a Senior or Executive secretary, depending of experience and the gatekeeper who promotes the professional image of the manager and the organisation. The management assistant also needs to be able to manage special projects using resources given according to good governance procedures.
The qualified learner will be actively engaged in becoming a well-rounded multi-skilled person, prepared for further, more specific study and several alternative career choices within the secretarial or personal assistant field.
Specific careers may include the following:
- Administrative secretary
- Correspondence assistant
- Executive assistant
- Private secretary
- Administrative assistant
- Office support worker
Duration
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Duration: 36 months (3 years)
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Credits: 316
Course content
Knowledge Modules
- Apply end user computing, NQF Level 3
- Social media as a communication tool, NQF Level 4
- Office protocol, deportment and etiquette, NQF Level 4
- Ready for work standards, NQF Level 4
- Basic business calculations, NQF Level 4
- Business documentation and design, NQF Level 4
- Meeting administration, NQF Level 4
- Introductory project management, NQF Level 4
- Document management and record-keeping, NQF Level 5
- Computerised Information Processing, NQF Level 5
- Resource and procurement management, NQF Level 5
- Business communication and customer service, Office protocol, deportment and etiquette, NQF Level 5
Practical Skill Modules
- Create a trip itinerary, NQF Level 5
- Address protocol requirements, NQF Level 5
- Determine, acquire and allocate resources for the secretarial unit, NQF Level 5
- Design and develop complex text documents, NQF Level 5
- Manage a small project, NQF Level 5
- Support the recruitment, selection and induction of secretarial staff, NQF Level 5
- Apply communication and effective customer relationships, NQF Level 5
- Organise meetings, NQF Level 5
Work Experience Modules
- Prepare a trip itinerary, NQF Level 4
- Perform administrative and meeting support functions to support management , NQF Level 5
- Apply ready for work standards to everyday work activities, NQF Level 5
- Handle customer and client queries and liaison in an office, NQF Level 5
- Assist In planning and coordinating at least two special events/conferences, NQF Level 5
- Procure and allocate resources, NQF Level 5
- Manage paperless office, NQF Level 5
- Apply supervisory skills to coordinate and direct clerical staff activities, NQF Level 5
Business Studies
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