HIGHER CERTIFICATE: INFORMATION TECHNOLOGY SERVICE MANAGEMENT NQF LEVEL 5
OFFERED AT THESE CAMPUSES
ABOUT THIS PROGRAMME
The Higher Certificate in Information Technology Service Management is a formal NQF Level 5 qualification offered in partnership with CPUT.
This course prepares students for professional careers in Information Technology and specifically in the field of ICT Service Management.
Application for 2025 Intake will open in May-August.
Minimum Admission requirements
Applicants with a High School Umalusi Matric:
- Home Language 50%,
- First Additional Language 40%,
- Mathematics 40% or
- Mathematical Literacy 60%.
- In the case of a Grade 12 qualification, these aforementioned subjects, plus three additional subjects (excluding Life Orientation) should amount to an Academic Point Score of 30.0.
- In all instances one language must be English.
Applicants with a TVET NC(V)
- English Language 50%,
- Mathematics 40% or
- Mathematical Literacy 60%.
- In the case of a TVET NC(V) qualification, these aforementioned subjects, plus four additional subjects (excluding Life Orientation) should amount to an Academic Point Score of 30.0.
- In all instances one language must be English.
CAREER opportunities
There is an ongoing need for a wide range of highly skilled information technology personnel in SA. As the field is subject to rapid technological change, it requires professionals who are well trained in IT Service Management. A career path in this field ranges from an IT Service Desk Trainee to IT Service Manager.
Duration
One year full-time
Course content
Information Technology Services Theory 1
The theoretical component of the offering is designed to expose students to ICT support services. The course focuses on entry-level user support knowledge, which will enhance the student’s employability in the support industry.
ICT Fundamentals
This offering has two main components, namely Computer Hardware and Computer Networks. The Computer Hardware module introduces the student to the computer, types of computer devices, its components and its connection to the network and internet. The Computer Networks module introduces students to computer networking, its terminology, components, protocols, standards and standard bodies.
Programming
The offering has two modules, namely Computer Applications and Computer Software. The Computer Applications module is intended to provide students with exposure to the functioning of a set of “standard” computer applications. The intention is to create excitement about the development of computer applications by demonstrating the mechanics of these applications.
Professional Communication
This offering is designed to equip students with critical academic and professional skills intended to enhance their performance in the academic and workplace environments. It aims to achieve this by focusing on three learning areas, namely Academic Literacies, Strategic Communication and Personal Communication.
Information Technology Services Practice 1
The practical component of the offering is designed to expose students to ICT Support Services. Students are exposed to tools and concepts which they will encounter in industry.
Information Technology Services Project:
This offering affords students an opportunity to gain “real world” exposure to the ITSM industry and apply their academic knowledge. The subject is focused towards constructing a Portfolio of Evidence (paper-based or electronic), which will not only reflect work done at this level, but also serve as a device for recording professional exposure.
Business Practice
This offering is intended to provide students with exposure to the basic principles of business practice.
Quantitative Techniques
This offering is intended to provide students with exposure to such quantitative techniques as required for solutions to problems within the Higher Certificate and Diploma in ICT.
INFORMATION AND
COMMUNICATION
TECHNOLOGY
Quick Links
Career Guidance
Application Process
View Fees
Apply Now!
Enquire
