Occupational Certificate:
Sales Assistant (General) (Retail Sales Advisor)
NQF Level 3
OFFERED AT THESE CAMPUSES
About this programme
A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.
A qualified learner will be able to:
- Attend to different types of customers and resolve queries.
- Provide customer service and build customer relationships.
- Sell products in a full-service retail and wholesale sales environment.
Minimum Admission requirements
NQF Level 1 with Mathematics and Communication
Career Opportunities
The industry is in need of qualified people to fill these roles. Accordingly, the qualification is vital as is evident by the large number of Sales Assistants and Retail Sales Advisors employed in the industry. The National Certificate in Wholesale and Retail Operations (NQF Level 3) which this qualification provided individuals in the sales assistant position with a broad view of the occupation and did not specifically cater for a Sales Assistant or a Retail Sales Advisor.
The Wholesale and Retail sector has identified the Sales Assistant (Retail Sales Advisor) qualification as one which is critical for the development of the Retail and wholesale sectors. This has been supported by a variety of stakeholders from all regions through their participation in monthly stakeholder forums.
Those who can benefit from this qualification include a Sales Assistant in a retail or wholesale store and a Retail Sales Advisor in a full-service retail store. This qualification will not only benefit the learners completing it, but also society and the economy as wholesale and retail businesses will be able to function more effectively with trained staff members. Staff will be developed who have the knowledge, skills and work experience to sell the products to customers that meet their buying needs, to reduce unnecessary returns, that is returns which incur losses to the business whilst also promoting service excellence.
Duration
Course content
Knowledge Modules
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Principles of attending to different types of customers and resolving customer queries impacting on sales.
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Principles of service excellence and building customer relationships in retail and wholesale sales.
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Concepts and principles of selling in a full-service retail and wholesale environment.
Practical Skill Modules
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Interaction with different types of customers and present a positive image.
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Handle customer queries and complaints.
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Provide customer service and build customer relationships.
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Sell products to customers using the sales cycle.
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Use advanced selling techniques.
Work Experience Modules
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Processes and procedures for attending to different types of customers, handling customer queries and communicating with customers.
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Processes and procedures for providing customer service.
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Processes and procedures for selling products to customers using the sales cycle and advanced selling techniques in a full-service wholesale or retail sales environment.
Business Studies
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