Occupational Certificate:
Office Administrator
OFFERED AT THESE CAMPUSES
About this programme
The occupational qualification is to equip students with the broad based knowledge and skills to be able to be employed in a small business or a large corporation, public or private and advance their personal and career management skill to enhance their employability.
The qualified learner will be actively engaged in becoming a well-rounded, multiskilled office administrator prepared for further, moser specific study in the various fields which enables easier progression routes.
Qualified learners will be competent to support executive management with:
- Office administration and record management
- Communication skills
- Multicultural customer and client relational skills
- Resource/facilities management
- Tender administration
- Skills development administration
- PR and advocacy and social and digital media
- Computerised project management skills
- Staffing and people support administration
- Fundamental life and work skills
A qualified learner will be able to:
- Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organisation.
- Manage, coordinate and assist in the administration and clerical support of the specific departments to facilitate the smooth running thereof by using computerised systems and practices.
- Assist in selection process, induction, employee wellness and skills development of employees.
- Process given data to complete a Workplace Skills Plan.
- Assist in the administrative function of the marketing, public relations and advocacy of the organisation.
- Communicate effectively using appropriate methods to maintain effective customer relationships according to the organisational standards customer service of the internal and external stakeholders.
Plan, administer and provide support services to a special project within an organisation.
Minimum Admission requirements
NQF Level 4 (Grade 12) qualification with Communication
Qualification on completion
Office Administrator, NQF Level 6 – Accredited by the Quality Council for Trades and Occupations (QCTO)
The qualification allows possibilities for both horizontal and vertical articulation.
Horizontal Articulation:
- Certificate: Office Administration, NQF Level 5
- Higher Certificate in Administration, NQF Level 5
- Higher Certificate in Business Administration, NQF Level 5
- Higher Certificate in Business Management, NQF Level 5
- Higher Certificate in Business Principles and Practice, NQF Level 5
- Higher Certificate in Entrepreneurship, NQF Level 5
- Higher Certificate in Export Management, NQF Level 5
- Higher Certificate in Facilities Management, NQF Level 5
- Higher Certificate in Resource Management, NQF Level 5
- Higher Certificate in Resource Practices, NQF Level 5
- Higher Certificate in Marketing, NQF Level 5
- Higher Certificate in Marketing Management, NQF Level 5
- Higher Certificate in Marketing Practice, NQF Level 5
- Higher Certificate in Office Administration, NQF Level 5
- Higher Certificate in Office Management, NQF Level 5
- Higher Certificate: Business Studies, NQF Level 5
- Higher Certificate in Supply Chain Management, NQF Level 5
- Higher Certificate in Sector Procurement, NQF Level 5
- Higher Certificate in Project Management, NQF Level 5
Vertical Articulation:
- National Diploma: Office Management and Technology, NQF Level 6
- Diploma: Office Management and Technology, NQF Level 6
- Diploma in Office Management, NQF Level 6
- Diploma: Office Administration, NQF Level 6
CAREER opportunities
Qualified learners will be able to operate in the following occupations or jobs depending on their level of experience:
- Accounts supervisor
- Administration officer (Local Government)
- Business administration officer (Local Government)
- Office supervisor
- Office coordinator
- Administration clerk/officer
- Administrative assistant
- Clerical officer
- Client services administrator
- Community services clerk
- Operation services/Support officer
- Planning support officer/Site clerk
- Tender evaluation coordinator
Duration
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Duration: 36 months (3 years)
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Credits: 445
Course content
This qualification is made up of the following compulsory Knowledge and Practical Skill modules:
Knowledge Modules
- Apply End User Computing, NQF Level 3
- Social media and digital literacy, NQF Level 4
- Introductory project management, NQF Level 4
- Basic business calculations, NQF Level 4
- Ready for work standards, NQF Level 4
- Effective office administration and management, NQF Level 5
- Business communication and customer services, NQF Level 5
- Office protocol, deportment and etiquette, NQF Level 5
- Computerised Project Management, NQF Level 5
- Resource and procurement management, NQF Level 5
- Tender and procurement processes and procedures, NQF Level 5
- Document management and record keeping, NQF Level 5
- Staffing and people support, NQF Level 5
- Principles of the NQF in relation to Skills development and Workplace Skills Plan administration, NQF Level 5
- Public relations, marketing and advocacy, NQF Level 5
Practical Skill Modules
- Communication and effective customer relationships, NQF Level 5
- Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organisation, NQF Level 5
- Assist in the administration and preparation of the process of tendering of contracts, NQF Level 5
- Manage meetings, NQF Level 5
- Payroll processing and pay administration, NQF Level 5
- Support the recruitment, selection and induction of staff, NQF Level 5
- Classify, identify, register, track and dispose of records and information, NQF Level 5
- Assist in the administration and preparation of the Workplace Skills Plan, NQF Level 5
- Provide administrative support to Marketing/Public relations division, NQF Level 5
- Prepare install and dismantle exhibition elements, NQF Level 5
- Manage a small project, NQF Level 5
Work Experience Modules
- Perform administrative and meeting support functions to support management NQF Level 5
- Handle customer and client’s queries and liaison in an office, NQF Level 5
- Marketing/Public relations and administrative support, NQF Level 5
- Assist in planning and coordinating at least two special events/conferences, NQF Level 5
- Procure and allocate resources, NQF Level 5
- Solicit tender offers in terms of a set of procedures, NQF Level 5
- Manage a paperless office, NQF Level 5
- Supervision and training of administration staff, NQF Level 5
- Assist in developing a Workplace Skills Plan according to employee training needs, NQF Level 5
Business Studies
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