Home 9 Information and Communication Technology 9 FETC: Information Technology Technical Support NQF Level 4
False Bay College Information Technology

NQF Level 4


About this Programme


This qualification equips students with the required competencies against the skills profile for a systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth).

Minimum Requirements

Minimum Admission requirements

Grade 12 Certificate

Career Opportunities

CAREER opportunities

  • End-User Support Technician
  • IT Technician
  • Network Technician
  • System Administrator


One year full-time.

Course Content

Course content

Core Unit Standards

  • Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment
  • Explain the principles of computer networks
  • Apply problem-solving strategies
  • Comply with service levels as set out in a Contact Centre Operation
  • Demonstrate an understanding of testing IT systems against given specifications
  • Describe information systems departments in business organisations
  • Describe the types of computer systems and associated hardware configurations
  • Explain computer architecture concepts
  • Explain how data is stored on computers
  • Handle a range of customer complaints
  • Investigate the use of computer technology in an organisation
  • Participate in groups and/or teams to recommend solutions to problems
  • Resolve computer user’s problems
  • Resolve technical computer problems


Compulsory for the Qualification

  • Accommodate audience and context needs in oral/signed communication
  • Interpret and use information from texts
  • Use language and communication in occupational learning programmes
  • Write/present/sign texts for a range of communicative contexts
  • Apply comprehension skills to engage oral texts in a business environment
  • Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life-related problems
  • Engage in sustained oral/signed communication and evaluate spoken/signed texts
  • Read/view, analyse and respond to a variety of texts
  • Represent, analyse and calculate shape and motion in two- and three-dimensional space in different contexts
  • Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
  • Write/present/sign for a wide range of contexts


  • A selection of unit standards with a minimum of 30 Credits is required
  • Demonstrate knowledge of basic concepts of telecommunications
  • Describe data communications
  • Describe Synchronous/ Asynchronous Communication with computers
  • Apply the principles of supporting users of local area networks
  • Assemble a personal computer or handheld computer and peripherals from modules
  • Demonstrate an understanding of computer network communication
  • Demonstrate an understanding of hardware components for personal computers or handheld computers
  • Demonstrate knowledge of the principles of electronic logic for computing
  • Describe and install a facsimile machine
  • Describe and install colour copiers/printers
  • Describe and install computer printers
  • Describe and install high-volume photocopier machines
  • Describe and install photocopier machines
  • Describe and install scanning systems
  • Describe computer cabling
  • Install a local area network
  • Install a personal computer or handheld computer and peripherals
  • Install networked computer application software
  • Install system software and application software for a personal computer or hand-held computer
  • Repair a personal computer or hand-held computer to module level
  • Repair peripherals for a personal computer or hand-held computer to module level
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