National Certificate: Information Technology: Technical Support NQF Level 4

About this programme:

This qualificationequips learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

The qualification is designed to:

  • Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science
  • Prepare qualified learners for initial employment in the computer industry.
  • Allow the credits achieved in the National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification.

A learner will be able to:

  • Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
  • Understand the role of technology in the business context.
  • Demonstrate basic application support skills.
  • Demonstrate operating system support skills.
  • Demonstrate network support skills.
  • Relate business problems and information technology solutions.
  • Demonstrate appropriate technical reporting skills.
  • Demonstrate appropriate customer care in the context of IT support.
  • Function appropriately in a change management process within a support team.
  • Demonstrate hardware support skills for server computers.
  • Demonstrate an understanding of Systems Support contextualised within a selected work area. 

Admission requirements:
Grade 12

Job opportunities:

  • End-User Support Technician
  • IT Technician
  • Network Technician
  • System Administrator

Qualification:
National Certificate: Information Technology: Technical Support NQF Level 4

Where is this programme offered?
This programme is offered at Fish Hoek Campus and Khayelitsha