National Certificate: Wholesale and Retail: Help Desk: NQF Level 2

Subject to funding availability, contact the campus for more information.

About this programme:
The purpose of this programme is to address skills and competencies for enabling entry-level employment and positions. The qualifying learner will be able to access opportunities for further development and training in the specialized fields of Wholesale such as customer service in a wholesale and retail environment.

On completion, the learner will be able to understand the sector in which they work, provide customers with high level customer service, and operate effectively and efficiently in the specialization area of wholesaling.

Admission requirements:

  • Grade 9 or GETC: Adult Basic Education and Training Level 1: Wholesale and Retail
  • It is assumed that learners accessing this qualification are competent in: Communication at NQF level 1 and Mathematical Literacy at NQF Level 1.
  • You will be asked to attend an assessment and interview.

 Job Opportunities

  • Customer service within wholesale and retail environment
  • Help desk assistant in a wholesale and retail environment
  • Maintaining data on a computerized system


One year (12 months) full time

 Mode of learning:

Attendance of learning sessions with practical formative activities and workplace experience.

 Course Content: (Subjects)

The programme consists of several modules

Mathematical skills (Level 2)

Communication skills (Level 2)

Core unit standards (Level 2)

Elective unit standards (Level 2)


ETQA accredited for Wholesale and Retail SETA

National Certificate: Wholesale and Retail: Help Desk is awarded on completion of the programme

Where is the programme offered
This programme is offered at Mitchell’s Plain campus